2011-12 Annual Report (Text version)
The Queensland Treasury Corporation Annual Report 2011-12 provides details of Queensland Treasury Corporation’s (QTC’s) achievements, outlook, performance and financial position for the 2011-12 financial year.
Partners in financial sustainability
To create and deliver unique and relevant value for Queensland’s public sector
We are focused on our clients
We are passionate about Queensland
We value and respect our people
We are collaborative and seek continuous improvement
Above all else, we value integrity
Queensland Treasury Corporation is the Queensland Government’s central financing authority and corporate treasury services provider, with responsibility for:
- sourcing and managing the debt funding to finance Queensland’s infrastructure requirements in the most cost-effective manner
- providing financial and risk management advice to the Queensland Government and its public sector clients on financial risk issues, and
- investing the State’s short- to medium-term cash surpluses, to maximise client returns through a conservative risk management framework.
QTC does not formulate Government policy, but works within the policy frameworks developed by the Government and Queensland Treasury.
Debt funding and management
QTC borrows funds in the domestic and international markets in a manner that minimises the State’s and QTC’s liquidity and refinancing risk. We then lend these funds to our clients, or use them to manage our clients’ debt or refinance maturing debt. With responsibility for all of the State’s debt raising, QTC is able to capture significant economies of scale and scope in the issuance, management and administration of debt.
Financial advisory and risk management services
QTC works closely with its public sector clients to assist in managing their risk in financial transactions and achieve the best financial solutions for their organisations and for Queensland. In assisting clients, QTC does not provide advice that is contrary to the interests of the State. We encourage Queensland Treasury, our major stakeholder, and our clients to use our organisation as an extension of their resources, by:
- providing access, on a cost recovery basis, to professional skills and resources to ensure that their financial risks are identified and managed on a consistent basis
- acting as a central store of knowledge and expertise on financial structures and transactions, and the risks and benefits they encompass
- providing Queensland Treasury with advice on matters of financial and commercial policy and risk relating to the State and its entities
- working as a conduit between the Government and the private sector, and
- using our economies of scale and scope to ensure that the best possible solutions are obtained.
Short- to medium-term investments
QTC uses its financial markets expertise, enhanced by b relationships with the domestic and international markets, together with its understanding of debt management and the management of financial risk, to provide clients with investment solutions that achieve a high return within a conservative risk environment. Clients can choose from an overnight facility, a managed short-term fund or fixed-term facility. Alternatively, we can assist them to source appropriate solutions from the marketplace.
12 September 2012
The Honourable Tim Nicholls MP
Treasurer and Minister for Trade
GPO Box 611
Brisbane Qld 4001
I am pleased to present the Annual Report 2011-12 and financial statements for Queensland Treasury Corporation.
I certify that this Annual Report complies with:
- the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and
- the requirements set out in the Annual Report requirements for Queensland Government agencies.
A checklist outlining the annual reporting requirements can be accessed via our website at qtc.com.au.
- Raised $18 billion to meet clients’ borrowing requirements
- Saved clients and the State more than $600 million through our capital market activities and economies of scale
- Continued to offer a range of products to enable clients to maximise the value of surplus funds, primarily the flagship Capital Guaranteed Cash Fund, which outperformed its benchmark, the UBS Australian Bank Bill Index, by 59 basis points
- Continued to support, through the Local Government Infrastructure Services (LGIS) operation, the State’s flood recovery and managed the assessment and application process for $850 million of local government infrastructure restoration
- Maintained investor choice with nine liquid State Government guaranteed benchmark bond lines ranging in maturity from 2013 to 2024
- Became the first Australian semi-government issuer to add US Rule 144A capability, providing US investors with access to QTC bonds at primary issuance and benefiting other investors through enhanced liquidity in QTC’s AUD benchmark bonds
- Helped manage the State’s financial risk by conducting credit and financial sustainability reviews of various Queensland public sector entities and 11 capital structure reviews of Government-owned corporations
- Assisted the Queensland Government’s review of the State’s current and forecast financial position, through the secondment of employees to assist with the Queensland Commission of Audit
- Embedded our client-centric operating model and structure, with continued focus on application of the model and prioritisation of resources to meet client needs
- Supported the establishment of Projects Queensland through the secondment of specialist staff to support Government priorities for involvement in significant public sector infrastructure projects
- Enhanced our Risk Appetite Statement to provide clearer organisational definitions on risk tolerance in setting and understanding key strategic and business objectives
- Reviewed the strategic direction of the project to deliver improved online services, greater client value and organisational efficiencies
- Embarked on a program to improve performance management processes across organisational, individual and team performance and delivered tailored management capability and effectiveness training programs
- Achieved productivity benefits through enhancements to existing internal processes and the implementation of a number of improvements to existing business systems
In a year of continued uncertainty and volatility in the global financial markets, Queensland Treasury Corporation’s strength, resilience and reputation in domestic and global financial markets ensured it successfully met its revised $18 billion borrowing program, including refinancing the maturing 2012 benchmark bond and financing $10.6 billion of Queensland’s capital works.
These significant achievements were made possible through QTC’s organisation-wide commitment to fulfilling its mandate to fund the State’s debt requirements and assist its public sector clients to manage financial risk in their businesses. Together with its employees’ collective expertise and experience, QTC’s commitment to achieving its mandate through whole-of-State outcomes will ensure it is well-placed to help build and maintain a stable financial platform for the benefit of all Queenslanders.
Throughout the year, QTC also continued to offer a range of products to enable clients to maximise their financial outcomes within an acceptable risk framework.
In May, QTC farewelled Stephen Rochester following his resignation after almost a quarter of a century of visionary leadership as QTC’s inaugural Chief Executive and then Chairman. In these roles, Stephen was responsible for the creation of the organisation’s unwavering commitment to maintaining open and transparent relationships with the global financial markets, which have ensured QTC’s position as an innovative leader in its field. He also demonstrated considerable foresight as he promoted the organisation’s whole-of-State and client-focused approach to business. On behalf of the Board, I would like to acknowledge his significant contribution and thank him for his efforts in working for, and on behalf of, the State.
I look forward to working with QTC’s Board, management team and employees to build on the legacy of Stephen and our Foundation Chairman Sir Leo Hielscher AC. We will continue with our long-standing commitment to keeping our investors fully informed of funding activities, ensuring our debt products respond to financial market requirements as we deliver innovative financial risk management solutions to our clients.
In the coming year, we will focus on our core funding and debt management business to ensure we meet the State’s financing requirements and contribute to a sustainable future for all Queenslanders.
G P Bradley
In 2011-12, Queensland Treasury Corporation performed bly in delivering innovative solutions for its clients and achieved an operating profit from its capital markets operations of $47 million, despite continued volatility and uncertainty within financial markets across the globe.
For the 2011-12 year, QTC recorded an operating profit from its capital markets operations of $47 million (2010-11: $46 million), and attained $611 million (2010-11: $484 million) in quantifiable savings for clients and the State through access to funding via our capital markets activities and economies of scale.
This operating profit was achieved despite an increase in operating expenses due to the impairment of software development costs, an increase in demand for QTC’s services over the past three years, and costs to deliver a significant number of information technology initiatives during the year.
Separate to QTC’s capital markets operations, the long-term assets segment recorded a profit of $187.2 million (2010-11: $1.2 billion). The long-term assets segment is managed by QIC Limited and comprises the investments that fund the State’s defined benefit superannuation and other long-term obligations. These assets were transferred to QTC by the State Government under an administrative arrangement. While fluctuations in the value and returns on the asset portfolio are borne by QTC, there is no cash flow effect for QTC and any accumulated losses incurred by this segment have no impact on QTC’s capacity to meet its obligations or its capital markets activities.
Innovation in a challenging economic environment
Volatile economic and financial market conditions continued around the world, as several weaker-than-expected growth outcomes led the market to question the outlook for the global economy. This uncertainty was accentuated by adverse developments within Europe, and resulted in frequent periods of market instability. These concerns are unlikely to dissipate in the near future, posing sustained challenges in our market environment into the next financial year.
Heightened market volatility continued across the globe over the course of the financial year, resulting from the ongoing financial and economic crisis and, in particular, the European sovereign debt crisis. More than three years after the end of the Global Financial Crisis, this unusually high level of uncertainty reflects not only the large number of structural problems affecting the global economy, but also the fact that there is currently little indication as to how quickly or adequately these problems will be resolved.
Within the context of this profoundly shifting and challenging operating environment, the ongoing caution of our traditional investor base and factors flowing from investor market constraints saw continued volatility in the pricing of semi-government credit spreads relative to the Australian Government.
Despite the global market challenges of the past year, Queensland’s medium-term economic prospects appear stable, given the State’s involvement in meeting the resource and energy needs of its major trading partners. With many of these partners located in the fast-growing Asia Pacific region, and with the industrialisation of these economies continuing into the near future, additional investment and revenue flows into the State economy can be anticipated to provide a foundation for ongoing stability.
QTC has also sought innovative solutions to managing this challenging economic environment, and became the first semi-government issuer to add the United States’s 144A capability to its domestic Australian dollar benchmark bond program, benefiting our US investors and enhancing liquidity in our benchmark bonds for all investors. Additional innovations stemmed from close liaison with our clients and the State to drive improvements in the management of interest rate risk, refinancing and future borrowing requirements.
Our principal source of funding—QTC’s AUD benchmark bond program—now provides investors with a choice of nine benchmark bonds with various terms to maturity, with an average of $6 billion outstanding in each line. Investors are able to switch between bonds of different maturities and obtain competitive market pricing from the 15 global bank members of our Fixed Interest Distribution Group. During 2011-12, we issued a 2021 Benchmark Bond as we continued to build our domestic yield curve.
QTC maintains a range of funding facilities so that a variety of debt instruments can be issued to meet investors’ needs from long-term fixed rate bonds (public and private placements) to commercial paper in a variety of currencies.
As we look ahead, our challenge will be to achieve our objectives for the State in terms of cost-effective funding within an environment of continued global economic and financial uncertainty. QTC’s key priority will be its commitment to the ongoing sustainability of the Queensland economy, sourcing competitively priced debt funding and proactively delivering innovative solutions to manage the stability of our State’s financing requirements, and contribute to a sustainable economic platform for the future of Queensland.
Working with our clients
Throughout the year we worked closely with our clients at both the State and local government levels to deliver significant benefits through the provision of tailored funding solutions and a wide range of financial and risk management advice. The results of our 2012 Client Survey were particularly pleasing, with our clients responding positively to our efforts to engage with them and add value to their businesses.
The client focus and flexibility of the QTC operating model has allowed us to respond to the significantly changing needs of Government following not only the State election, but also local government elections, at which there was a significant turnover of council political leadership. QTC is committed to providing its clients with the best advice and solutions to assist them to respond to emerging issues and meet their planned objectives, thereby adding value to their business and the broader economic position of the State. Over the past few months, QTC has conducted an ambitious client relationship meeting schedule across the breadth of the State to meet with newly appointed senior officers to understand their needs and determine how QTC can assist in delivering their priorities.
The flexibility of QTC’s operating model has been demonstrated this year through our capacity to provide immediate resourcing to meet the financial and risk management needs of our clients. Our expertise has been sought across a number of major client projects and initiatives that required unique solutions to complex financial and funding issues. Of particular note has been our contribution of significant resources and expertise to Treasury’s ‘Projects Queensland’ initiative to analyse and deliver public sector infrastructure, as well as the Government’s major independent review of Queensland’s current and future financial position.
In the coming year, we will continue to roll-out our significant program of educational forums, focused on our core strengths of finance and risk management, to help enhance the skills of recently elected and appointed officials, and we will continue to strengthen our client relationship management practices to ensure both our own and our partners goals are achieved.
Solutions through expertise
A priority for QTC has been the attainment of increased efficiencies across the organisation. We have worked to generate improved synergies across our work practices, particularly through the co-location of all our employees into one accommodation space, and upgrades and enhancements to our existing business systems and internal processes.
In December, we took the difficult decision to review the strategic direction of our major program of work to deliver improved online services that would streamline processes and provide greater client value. With a renewed strategic focus and using in-house resources, this project has since achieved its first major milestone and we anticipate significant benefits to both our organisation and our clients as the project reaches completion by the end of 2012.
Our commitment to our people and their growth and development remains a key priority, as their skills and expertise underpin everything we do and are critical to our ability to service clients and meet the priorities of the State. Together, we have worked hard to build team capacity, enhance skills and engage our employees and, on behalf of the management team, I thank our team of experts, whose talents and skills have been our strength in delivering unique financial solutions in what has often been a challenging and complex environment.
Throughout the year, QTC also experienced changes at the Board level, including the resignation of Stephen Rochester as Chairman. Stephen’s leadership as both Chief Executive and Chairman of QTC over a period of 22 years saw the organisation through its establishment, development and evolution to the QTC of today, and I would like to acknowledge his significant contribution.
As we move into a new era for our organisation and the State, we have been privileged to welcome our new Chairman, Gerard Bradley, whose extensive experience as the former Under Treasurer of Queensland provides us with a b foundation for the future. With Mr Bradley at the helm of our Board, QTC is well placed to work with its partners to drive financial sustainability, and create and deliver value for Queensland’s public sector organisations.
P C Noble
Corporate performance report 2011-12
The 2011-12 financial year was characterised by strong performance against the organisation’s strategic and operational objectives, with an increasing volume and quality of whole-of-State, client and internal outcomes, achieved against a background of ongoing volatility and uncertainty in the global financial markets.
The following sections provide a detailed summary of our operations across our key strategic and performance objectives.
In the challenging global financial markets, QTC achieved its final borrowing requirement of $18 billion. The original estimated requirement of $22 billion for the year was revised down to $19.2 billion following the Government’s Mid-Year Fiscal and Economic Review, which was released in January 2012, and was further reduced by year-end following advanced payments by the Australian Government of some natural disaster funding and reduced client requirements.
Funding activities were impacted by heightened global market volatility, as increasing investor caution reduced market appetite for most non-sovereign asset classes, including semi-government bonds. Given QTC’s borrowing program for the year was the largest of all of the Australian states and territories, supply concerns also contributed to ongoing volatility in bond spreads.
Our success in achieving our borrowing program is directly attributable to our long-term commitment to engaging with investors—via our market intermediaries, QTC’s Fixed Interest Distribution Group—and proactively seeking opportunities to differentiate ourselves from our peers.
We continued to pursue opportunities to diversify funding options for investors, and secure reliable funding sources for our clients. In February, QTC became the first semi-government issuer to add the United States of America’s ‘144A capability’ to its domestic AUD benchmark bond program, providing US investors with immediate access to QTC bonds at primary issuance and enhancing liquidity in QTC’s benchmark bonds for all investors.
Across our funding activities, we achieved total quantifiable savings to clients of $611 million, and successfully completed approximately 83,000 transactions and $1.3 trillion of turnover of funds.
We have been proactive in our work with clients and the State to improve the management of their interest rate risk, refinancings and upcoming borrowing requirements by:
- seeking more flexibility from clients in maintaining their required debt profiles to better enable us to meet their requirements at the lowest cost
- lowering our clients’ average interest cost and reducing the refinancing risk by recommending and implementing a staged approach to locking-in the historically low interest rates available
- working with Queensland Treasury to take on a whole-of-balance sheet approach to the State’s funding requirement, with the goal of reducing the reliance on external investors to fund the 2012-13 borrowing program by using client cash balances, and
- switching the evaluation of bonds from the Australian Government Guaranteed (AGG) to the State Government Guaranteed (SGG) yield curve to ensure funds continue to be lent to clients equitably and on a full cost-recovery basis.
Development also continued on the online system that will offer clients greater efficiencies by allowing them to undertake day-to-day management of their own borrowing requirements.
QTC continued to offer a range of products to enable clients to maximise the value of surplus funds, primarily its flagship Capital Guaranteed Cash Fund, which outperformed its benchmark, the UBS Australian Bank Bill Index, by 59 basis points.
QTC provided significant contributions to the State’s and its clients’ key strategic initiatives, including:
- providing analysis of the finance risk associated with Phase 1 of the Connors River Dam and Pipeline
- completing the first annual local government credit review program on behalf of the Department of Local Government, with 10 reviews completed
- undertaking capital structure reviews of all Government-owned corporations, including Queensland Rail and the electricity generators
- providing secondees to North Queensland Bulk Ports to assist with major port infrastructure projects, in particular Dudgeon Point
- expanding infrastructure modelling engagements with clients as part of a strategic push to diversify the infrastructure modelling product beyond its current electricity focus
- continuing to support, through the Local Government Infrastructure Services (LGIS) operation, the State’s flood recovery, managing the NDRRA assessment and application process for $850m of local government infrastructure restoration
- negotiating financing arrangements for Brisbane City Council’s bus depot at the Trade Coast complex
- negotiating the partial termination of Powerlink’s cross-border lease
- developing financial sensitivity analysis of the Copperstring project, the proposed private electricity transmission connection between Townsville and Mt Isa
- initiating and procuring the innovative ‘stored value’ cards for the Department of Communities, which allowed the efficient distribution of Emergent Assistance Grants during natural disaster relief
- assisting clients build their financial, business and risk management skills by developing and delivering a range of training courses, including the new business case development workshops, and
- collaborating with the Department of Local Government and the Local Government Association of Queensland to deliver a series of training events designed to enhance the capabilities of elected officials, including a State-wide program of new councillor seminars and a financial summit to promote financial sustainability in local government.
Early in the year under review, we joined with Treasury to establish the Infrastructure Project Assessment Team (IPAT) to maximise opportunities for private investment in public infrastructure. IPAT completed a number of critical assessments of private funding options to support decisions around major projects including mining-related water and transport infrastructure and the athletes’ accommodation for the Gold Coast Commonwealth Games.
Following the Government’s announcement of the creation of the Projects Queensland unit in Treasury in June 2012, the IPAT joint initiative concluded and QTC seconded a number of its senior staff into Projects Queensland to support its enhanced Government mandate for involvement in significant public sector infrastructure projects.
In line with our operating philosophy to partner with our clients to achieve improved financial outcomes for their organisations and the State, we have continued to commit considerable resources to supporting the State’s public sector organisations, including the newly-elected State and local government representatives, in their financial and risk management activities. This commitment has led to further enhancements in our clients’ loyalty to our organisation; our 2012 client survey found 38 per cent of respondents displayed a very high level of commitment to QTC (above our 2011-12 target), while an additional 42 per cent had a high level of commitment (on par with our longer-term 2015 target). Our client loyalty sentiment ratings were also b at 8.2 out of 10 (above target), with 95 per cent of respondents expressing positive or extremely positive sentiment towards QTC.
Pleasingly, a number of our projects received external industry recognition over the year, including:
- QTC’s Best Practice Pricing and Financial Sustainability Model for water and sewerage operations, which was cooperatively developed with the Townsville, Cairns, Toowoomba and Mackay councils, won the Asset and Financial Management category at the 2011 National Awards for Local Government. The Awards recognise the innovative work of local governments, showcasing unique local solutions to common problems.
- LGIS received recognition for its program management expertise, including a prestigious international ‘Landmark’ award recognising pioneering social marketing and a ‘highly commended’ award from the Institute of Public Administration Australia for Best Practice in State Government. It was also a finalist in the Premier’s Awards for Excellence in Public Service.
QTC’s enterprise-wide risk management framework supports the achievement of strategic objectives by ensuring risks are effectively identified, evaluated, managed and reported using a consistent and well-understood approach. During the year in review, an improved Risk Appetite Statement was approved by the Board, which clearly defines QTC’s appetite for risk and provides clear organisational definitions on risk tolerance in setting and understanding its key strategic and business objectives. Our processes for risk review, monitoring and reporting practices were also enhanced to reflect changes in our current business operating environment.
As part of a triennial requirement, QTC undertook a liability portfolio management and market risk management review. Recommendations from this review were assessed and a process is underway to implement necessary recommendations. Board level reporting of risk matters was also streamlined, with an improved risk governance framework implemented at the Board level to enhance reporting on market and operational risk. Tailored and structured amendments to certain financial markets policies were also completed.
With increased market volatility and the downgrading of many financial institutions across the globe, counterparty credit limits were actively monitored, with a reduction in exposures to Europe. These risk management framework improvements enhance QTC’s ability to effectively achieve its key strategic and business priorities.
In a climate of increasing risk in the financial markets, we will continue to review our risk processes and practices over the forthcoming year, to protect the integrity of our risk management environment and support our business objectives.
The achievement of our corporate goals is built on the commitment and efforts of our people. The past year featured a b focus and effort on our people and culture, particularly around building capability and improving employee engagement, communication and recognition.
During 2011-12, we progressed action plans to address opportunities for improvement identified through an organisation-wide employee engagement survey undertaken in early 2011. The action plans respond to four key priority engagement areas: performance management; career development; recognition; and employee value proposition.
As a key initiative in the action plans, we have embarked on a program to improve our performance management processes across organisational, individual and team performance, to ensure the alignment of employees to corporate and team objectives. A process to embed and foster recognition of corporate values is also underway, with the forthcoming introduction of an employee recognition program, which acknowledges behaviour or effort that consistently supports the organisation’s values.
As part of QTC’s ongoing commitment to its people, strengthening QTC’s leadership and management capability remains a priority. Over the review period, a tailored management capability and effectiveness program was delivered, focusing on the enhancement and development of practical leadership skills in the areas of managing performance, career development and recognition. This program builds on the capacity of QTC’s people managers to lead and develop employees.
Through a renewed commitment to cross-organisational learning and development initiatives, we promoted opportunities to grow and transition our people. Structured learning and professional development programs and experiences provided further development opportunities, while significant progress was made to enhance and reinvigorate our learning and development culture to ensure the learning programs were achieving the best possible outcomes. This includes the redevelopment of QTC’s learning and development framework that enables, supports and facilitates the implementation of QTC’s strategic direction and priorities.
Building on our client-centric business model and our organisational sustainability and capability, focus was also placed on addressing skills gaps; enhancing induction processes to support learning pathways of new and existing employees; continued development of client relationship management skills across the organisation; and the development of key technical and professional capabilities required to undertake our core business and ensure organisational effectiveness.
Looking forward, QTC will continue to further embed its organisational values through strategies that focus on the optimisation of employee engagement and the building of leadership capacity, with additional people management processes and toolkits to support managers, and targeted development programs and succession planning strategies that develop QTC’s future leaders.
QTC’s commitment to operational efficiencies continued throughout the year as systems and processes were assessed to bring greater benefits to the organisation and its clients.
A key initiative was the rationalisation of our existing accommodation arrangements to colocate all employees in one building and provide greater efficiency in the use of space and organisational productivity. Further productivity benefits were also achieved through enhancements to existing internal processes and the implementation of a number of improvements to our existing business systems.
QTC is committed to continuous improvement in the way it conducts its business and its capacity to add value in the services provided to clients. During the year, QTC revisited its project to deliver improved online services, refocusing the project to ensure the attainment of its core objectives, including the delivery of greater client value and improved organisational efficiencies.
Work on this project will be completed by the end of 2012.
QTC has an intrinsic link with the State of Queensland as all of its debt securities’ and derivatives’ obligations are unconditionally guaranteed by the Treasurer of Queensland, on behalf of the State Government. Since 1988, QTC has funded the Queensland Government’s public sector capital works programs and remains an important part of Queensland’s economic growth story. QTC continues to maintain a high-quality asset portfolio of public sector loans and investments, with a loan portfolio covering more than 200 Government clients — all underpinned by Queensland’s AA+ credit rating.
QTC’s principal source of funding—QTC’s AUD benchmark bond program—provides investors with a choice of nine benchmark bonds with various terms to maturity and an average of $6 billion outstanding in each line. Investors are able to switch between bonds of different maturities and to obtain competitive market pricing from the 15 global banks that make up our Fixed Interest Distribution Group. During 2011-12, we issued a 2021 Benchmark Bond as we continued to build our domestic yield curve.
In spite of the challenging international backdrop in the fiscal year, QTC successfully met its revised $18 billion borrowing program, which included refinancing the maturing 2012 benchmark bond and financing Queensland’s $10.6 billion capital infrastructure program.
QTC maintains a range of funding facilities so that a variety of debt instruments can be issued to meet investors’ needs from long-term fixed rate bonds (public and private placements), to commercial paper in a variety of currencies.
Investors located in the United States now have access to QTC benchmark bonds at primary issuance (rather than having to wait the usual 40-day seasoning period) with a US Rule 144A capability added to the domestic $A benchmark bond program in February 2012. This extension to the program is a result of QTC’s commitment to diversify its funding program so that investors have a greater choice of debt securities and it also enhances liquidity in existing bond lines for all investors.
To better understand investors’ needs and to build b partnerships in the markets, QTC is committed to engaging with investors and financial market intermediaries, both in Australia and globally. Providing regular comprehensive updates on Queensland’s economic and fiscal position and QTC’s planned funding activities and annual borrowing requirements is one of QTC’s key funding principles.
Throughout the year, we partnered with a number of our Fixed Interest Distribution Group member banks to provide global institutional investors with the opportunity to visit central Queensland and see first-hand both the extensive capital works program being funded and the State’s potential for b economic growth. These visits also enabled investors to learn more about the Australian fixed income market in general and QTC’s debt securities more specifically.
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Conservative: Balanced debt maturity profile supported by liquid reserves
Prudent: Disciplined approach to financial risk management
Transparent: Comprehensive, regular market updates
Committed: Valued long-term investor and intermediary relationships
QTC has a diverse range of funding facilities to ensure access to funds in a variety of markets and currencies. Between 90 to 95 per cent of QTC’s funding is sourced through long-term debt facilities, with QTC’s AUD benchmark bonds being the principal source of funding. Funding is undertaken in advance of requirements as per policy, and hedged using high credit quality assets of similar maturities.
In order to continue to build our domestic yield curve, a 2021 AUD benchmark bond was issued in July 2011. QTC’s April 2012 benchmark bond matured during the fiscal year.
All benchmark bond lines guaranteed by the Australian Government will remain covered by this guarantee until maturity or retirement. These bonds are rated AAA/Aaa by Standard & Poor’s and Moody’s Investor Service respectively. The Guarantee was closed to new issuance after 31 December 2010.
- QTC’s AUD benchmark bonds are its principal source of funding.
- QTC provides investors with a choice of nine benchmark bonds, ranging in maturity from 2013 to 2024.
- Issuance is executed on a tap, tender, reverse enquiry, and/or syndication basis, depending on market conditions.
- QTC has significant depth in Australian fixed income market.
- Based on current fiscal estimates, the volume of QTC benchmark bonds is expected to increase over the forward estimates period.
Overview of funding facilities as at 30 June 2012
The Australian Government provides explicit financial support to all Australian states and territories in the form of:
- The payment of grants, which accounts for approximately 50 per cent of Queensland’s revenue.
- The Horizontal Fiscal Equalisation scheme, which seeks to reduce the revenue-raising and cost disparities between the Australian states and territories.
- The Australian Government’s National Disaster Relief and Recovery Arrangements, which provides reimbursement for eligible costs for natural disasters. These arrangements are currently providing Queensland with 75 per cent reimbursement for all eligible costs relating to the 2010-11 natural disasters.
- The offer of a time-limited, voluntary guarantee over Australian state and territory borrowings from July 2009 to December 2010.
Following the release of Queensland’s State Budget on 11 September 2012, QTC estimates its total 2012-13 borrowing program to be $18.7 billion, which is $3.2 billion lower than the previous $21.9 billion forecast.
The decrease in the borrowing requirement reflects the Government’s commitment to reduce expenditure and to achieve a fiscal balance in 2014-15.
The total term debt requirement is $13.7 billion. As a result of the Budget release being deferred due to the change of Government in March, QTC has already borrowed $3 billion in term debt this fiscal year, leaving a balance of $10.7 billion.
In addition to the total term debt requirement, QTC expects to maintain between $4 billion and $5 billion in short-term debt throughout the fiscal year.
Dedicated Distribution Group
QTC has dedicated dealer panels to ensure investors have choice and reliable access to trade in QTC’s debt securities.
Our Fixed Interest Distribution Group of 15 Banks is committed to making two-way pricing in the secondary market for our bonds, as well as supporting our primary issuance activity.
QTC’s Fixed Interest Distribution Group* includes:
- ANZ Banking Group Limited
- Bank of America Merrill Lynch
- BNP Paribas
- Commonwealth Bank of Australia
- Deutsche Bank
- JP Morgan
- National Australia Bank Limited
- Nomura International plc
- RBC Capital Markets
- TD Securities
- UBS Investment Bank
- Westpac Banking Corporation
*Actual dealer entities may vary depending on the facility and location of the dealer. See Appendix D for contact details.
QTC is committed to maintaining high standards of corporate governance to support its strong market reputation and ensure that organisational goals are met, and risks are monitored and appropriately addressed.
QTC’s corporate governance practices are continually reviewed and updated in line with industry guidelines and standards.
QTC was established by the Queensland Treasury Corporation Act 1988 (the QTC Act) as a corporation sole (ie, a corporation that consists solely of a nominated office holder). The Under Treasurer of Queensland is QTC’s nominated office holder. QTC has delegated its powers to its two boards:
- the Queensland Treasury Corporation Capital Markets Board (the Board), which was established in 1991 and manages all of QTC’s affairs except those relating to certain superannuation and other long-term assets, and
- the Long Term Asset Advisory Board, which was established in July 2008 and advises in relation to certain superannuation and other long-term assets that were transferred to QTC from Queensland Treasury on 1 July 2008.
QTC and the Board have agreed the terms and administrative arrangements for the exercise of the powers that have been delegated to the Board by QTC (as the corporation sole).
The Board operates in accordance with its charter, which sets out its commitment to various corporate governance principles and standards, the roles and responsibilities of the Board and its members (based on its delegated powers), and the conduct of meetings. The charter provides that the role and functions of the Board include:
- overseeing QTC’s operations, including its control and accountability systems
- developing and monitoring QTC’s strategic and corporate plans, operational policy and yearly budget
- monitoring and measuring financial and operational performance
- monitoring and measuring organisational and staff performance
- monitoring key risks and risk management processes, and
- ensuring that QTC’s compliance is appropriate for an organisation of its type.
The Board holds monthly meetings (except in January) and may, whenever necessary, hold additional meetings.
The Board comprises seven directors who are appointed by the Governor-in-Council, pursuant to section 10(2) of the QTC Act, with consideration given to each Board member’s qualifications, experience, skills, strategic ability, and commitment to contribute to QTC’s performance and achievement of its corporate objectives. QTC’s Chairman is a non-executive director, and the Board is entirely constituted of non-executive directors.
Conflict of interest
Board members are required to monitor and disclose any actual or potential conflicts of interest. Unless the Board determines otherwise, a conflicted Board member may not receive any Board papers, attend any meetings or take part in any decisions relating to declared interests.
Performance and remuneration
To ensure continuous improvement and to enhance overall effectiveness, the Board conducts an annual assessment of the performance of the Board as a whole. Board members’ remuneration is determined by the Governor-in-Council (details are disclosed in QTC’s financial statements).
The Board has established three committees, each with its own terms of reference, to assist the Board in overseeing and governing various QTC activities. During the year, the Board dissolved the Risk Management Committee and also changed the terms of reference of the Transaction and Limit Review Committee and renamed it the Funding and Markets Committee.
Accounts and Audit Committee
The Accounts and Audit Committee has responsibility for the:
- adequacy and effectiveness of internal controls, including for the prevention of fraud
- integrity of financial statements
- adequacy and effectiveness of compliance monitoring, and
- audit effectiveness.
The Accounts and Audit Committee must have at least three members and meet at least four times a year.
The achievements of the Accounts and Audit Committee during the year included recommending the adoption of the half year and annual financial statements, reviewing external and internal audit reports and the progress in implementing the recommendations from those reports, and reviewing the Queensland Audit Office’s Client Service Plan and the Internal Audit Plan.
As required by the Audit Committee Guidelines: Improving Accountability and Performance issued by Queensland Treasury, QTC’s Accounts and Audit Committee has observed its terms of reference and has had due regard to the Audit Committee Guidelines.
Human Resources Committee
The Human Resources Committee has responsibility for:
- the appropriateness of any new or amended human resources policy
- the framework for, and review of, employee remuneration and performance, and
- employment terms and conditions.
The Human Resources Committee must have at least two members and meet at least two times a year.
The Human Resources Committee has observed its terms of reference.
Funding and Markets Committee
During the year, the Board agreed to change the terms of reference of the Transaction and Limit Review Committee and rename it the Funding and Markets Committee.
The Funding and Markets Committee has responsibility for monitoring and reviewing the management of the following key market areas and to make recommendations as it considers appropriate for changes to the strategy and policy for these areas:
- funding accessibility (including liquidity)
- the performance of QTC’s funding, debt and investment pools, and
- market counterparty credit,
to support QTC’s risk appetite with a focus on effectiveness and performance.
The Committee must have at least three members and meet at least six times a year.
The Funding and Markets Committee has observed its terms of reference.
QTC Board members
BComm, Dip Adv Acc, FCA, FCPA, FAICD, FAIM
Appointed 10 May 2012, with tenure to 30 June 2016
Chairman, Human Resources Committee
Member, Funding and Markets Committee
Prior to his appointment as QTC’s Chairman, Mr Bradley was the Under Treasurer and Under Secretary of the Queensland Treasury Department, a position he held from 1998 to 2012. He was also a QTC Board member from 2000-2007.
Mr Bradley has extensive experience in public sector finance gained in both the Queensland and South Australian treasury departments. He was Under Treasurer of the South Australian Department of Treasury and Finance from 1996 to 1998, and of Queensland’s Treasury Department from 1995 to 1996. Mr Bradley held various positions in Queensland Treasury from 1976 to 1995, with responsibility for the preparation and management of the State Budget and the fiscal and economic development of Queensland.
BComm, Dip Ec
Appointed 1 September 2009 with tenure to 30 June 2015
Member, Human Resource Committee
Alex Beavers was appointed Queensland’s Deputy Under Treasurer in June 2009. Prior to this appointment, he was Deputy Director-General, Policy, in the Department of the Premier and Cabinet, with responsibility for leading the Government’s policy coordination processes and managing policy advice preparation for the Premier.
Mr Beavers has also previously held the role of Assistant Under Treasurer with responsibility for Queensland’s fiscal strategy and taxation policy, as well as other senior roles within Queensland Treasury over the past 15 years.
LLB (Hons), Grad Dip Applied Finance and Investment, SIA
Appointed 1 July 2004, with tenure to 30 June 2015
Chairman, Funding and Markets Committee
Gillian Brown has more than 20 years’ experience as a specialist finance lawyer and has gained extensive corporate, financing and major project experience. She is a partner of Minter Ellison Lawyers in Queensland, heading the finance practice, and is a past Chairman of that firm. Ms Brown’s principal areas of practice include corporate finance, investment and financial services, financial markets, project and infrastructure finance, and property finance.
Ms Brown has advised government bodies on a number of project and transactional arrangements and has an in depth knowledge of the mechanics of government and its objectives. Ms Brown is a director of the Australian Rail Track Corporation Limited (from 30 June 2010) and a committee member of the Law Council of Australia.
BBus, MCom, FCPA, FAICD
Appointed 1 July 2011, with tenure to 30 June 2015
Member, Funding and Markets Committee
Member, Accounts and Audit Committee
Neville Ide’s experience in the financial services industry spans more than 28 years. Starting at the Commonwealth Bank of Australia as a Senior Treasury Dealer, Mr Ide’s career extends from the Treasury Department of the Queensland Government as a Senior Financial Analyst, to General Manager of QTC’s Financial Markets group for 12 years, and then to Suncorp Metway as its Group Treasurer. He brings in-depth knowledge of the inner-workings of QTC’s funding and markets function coupled with extensive corporate commercial experience of liquidity management, debt funding, capital management and balance sheet risk management.
Mr Ide is also a Non-Executive Director of RACQ Insurance Ltd, a Non-Executive Director of the Queensland Professional Credit Union Ltd, and an advisory Board member of ONE26 Pty Ltd.
BBus, FCA, MAICD
Appointed 1 July 2000, with tenure to 30 June 2014
Member, Accounts and Audit Committee
Marian Micalizzi is a chartered accountant with more than 20 years’ experience, a company director and a consultant in both the public and private sector. She is a former partner of PricewaterhouseCoopers, with considerable expertise and knowledge of specialist corporate financial and advisory services, financial institutions’ regulation and prudential supervision, and valuation related assessments.
Ms Micalizzi is also a director of the Australian Reinsurance Pool Corporation; and a member of Corporations and Markets Advisory Committee, the Independent Investment Committee of Queensland Development Fund, the Sunsuper Audit, Risk and Compliance Committee, and the Cancer Council’s Management and Finance Committee. She is also a Governor of the World Wildlife Fund, Australia.
BEcon (Hons), MEc, MAICD
Appointed 1 July 2004, with tenure to 30 June 2015
Chairman, Accounts and Audit Committee
Bill Shields has extensive experience in the banking and finance industry, as well as government policy advice, specialising in economics. His career responsibilities have included economic and financial market research in Australia and overseas, and the provision of analytical and strategic advice on the Australian financial system and monetary policy, Australia’s exchange rate arrangements and international financial developments, as well as oversight of energy markets in Australia, New Zealand and Singapore.
Mr Shields was previously Chief Economist and Executive Director of Macquarie Bank Limited (1987–2001), and he has also held positions with the Reserve Bank of Australia (1983–1985), the International Monetary Fund (1973–75 and 1977–83), and the Australian Treasury. He was a Visiting Professor at the Macquarie Graduate School of Management of Macquarie University from 2001-09 and has recently taught at the Australian Catholic University in Brisbane. He is currently a director of the Sydney Anglican Schools Corporation (and is Chair of its Education and Strategic Development Committee and a member of the Governance Committee).
Appointed 1 July 2000, with tenure to 30 June 2014
Member, Human Resources Committee
Shauna Tomkins is a principal of Promontory Financial Group Australasia and works internationally in the development and implementation of regulatory frameworks for prudential supervision and corporate regulation of deposit-taking, funds management, insurance and lending institutions.
Ms Tomkins has a thorough understanding of Australia’s financial system, risk management analysis, prudential supervision, and corporate and structured finance. She has specific expertise in long-term policy and strategic management and planning, and has an in-depth understanding of government objectives and processes. Ms Tomkins is also a member of the Advisory Committee to Queensland’s Motor Accident Insurance Commission.
In accordance with the provisions of the Auditor-General Act 2009, the Queensland Audit Office is the external auditor for QTC. The Queensland Audit Office has the responsibility for providing Queensland’s Parliament with assurances as to the adequacy of QTC’s discharge of its financial and administrative obligations.
QTC has an independent Internal Audit function, which is currently outsourced to KPMG, that reports to the Board’s Accounts and Audit Committee. Internal audit is conducted under an Internal Audit Charter, which is consistent with relevant audit and ethical standards and states that the role of internal audit is to support QTC’s corporate governance framework by providing the Board (through the Accounts and Audit Committee) with:
- assurance that QTC has effective, efficient and economical internal controls in place to support the achievement of its objectives, including the management of risk, and
- advice with respect to QTC’s internal controls and business processes.
Internal Audit is responsible for:
- developing an annual audit plan, based on the assessment of financial and business risks (based on QTC’s approved significant risks and workshops) aligned with QTC’s strategic goals and objectives, and approved by the QTC Accounts and Audit Committee
- providing regular audit reports and periodic program management reports to the management team and the QTC Accounts and Audit Committee, and
- working constructively with QTC’s management team to challenge and improve established and proposed practices and to put forward ideas for process improvement.
In the year under review, KPMG completed its internal audits in accordance with the approved annual audit plan. The internal audit function had due regard to Queensland Treasury’s Audit Committee guidelines.
In the 2011-12 financial year, the Queensland Audit Office conducted various audits, including a follow-up audit on Network Security, an audit of IT Governance and Disaster Recovery and an audit of the project for the implementation of new online services software.
The Long Term Asset Advisory Board (LTAAB) was established in July 2008, following the transfer of certain superannuation and other long-term assets from Treasury to QTC (primarily for reasons relating to market volatility).
The LTAAB has power delegated from QTC to:
- manage the sufficiency of the funding of the long-term assets
- set investment objectives and strategies for the long-term assets
- set the appropriate investment structure for the long-term assets, and
- monitor investment performance of the long-term assets.
The LTAAB holds meetings at least four times per year.
The LTAAB members are appointed by the Governor in Council, pursuant to section 10(2) of the QTC act. The members of LTAAB are:
|Chief Executive, QSuper||Member|
|Assistant Under Treasurer||Member|
|Assistant Under Treasurer||Member|
|Deputy Under Treasurer||Member|
The LTAAB has observed its terms of reference.
QTC manages its risks within an enterprise-wide risk management framework (EwRM). The framework supports the achievement of QTC’s corporate strategies and objectives by providing assurance that QTC’s risks are being appropriately and effectively identified and managed, using a consistent and well-understood approach for evaluating and reporting risks.
As part of this framework, QTC periodically identifies its key or significant risks, which are reported to its Risk Management Team and to the Board through structured reporting processes.
QTC’s Chief Risk Officer is responsible for embedding QTC’s risk management policy and program in its business processes, to ensure a consistent organisation-wide approach to risk mitigation and an enhanced individual employee understanding of EwRM and what it means in their day-to-day work.
Our operating model links the strategy, culture, processes, people, leadership and systems of our organisation and outlines the key business processes we use to create value for our clients.
The model provides a five-step process that helps employees focus their efforts and provides a consistent framework for filtering, assessing and prioritising client opportunities and planning appropriate resourcing.
QTC’s organisational structure supports the operating model and achievement of the organisation’s strategies creating alignment throughout the organisation, linking appropriate staff expertise and accountabilities to the client value-creation process.
The responsibility for the day-to-day operation and administration of QTC is delegated by the Board to the Chief Executive and the executive team. The Chief Executive is appointed by the Board. Executives are appointed by the Chief Executive. As with the Board, all executive team appointments are made on basis of qualifications, experience, skills, strategic ability, and commitment to contribute to QTC’s performance and achievement of its corporate objectives.
|QTC’s General Management Team 2011-12|
|Philip Noble||Chief Executive|
|Steven Tagg||Executive General Manager and General Manager, Financial Solutions Group|
|John Curran||Strategy Group|
|Peter Dann||Treasury Department Group|
|John Frazer||Risk Group|
|Graeme Garrett||Projects Queensland|
|Ramon Gavranic||Operations Group|
|Mark Girard||Business Solutions Group|
|Rupert Haywood||Strategic Partnering Group|
|Richard Jackson||Funding and Markets Group|
|Donna Maher||People and Performance Group|
|Joanne Nelson||Communication and Marketing Group|
QTC’s people strategy recognises the importance of valuing and developing staff to foster the sustainability of its organisational capability and the potential of its people. Integral to QTC’s broader corporate objectives and organisational success, QTC’s people priorities ensure that a workforce with the right mix of people and skills exists. Continually raising the standard of leadership, embedding our corporate values and investing in our staff potential and well-being drive our organisation’s attraction and retention strategies and employee engagement, to build and sustain organisational capacity.
The attraction of the right mix of people and skills underpins QTC’s future success, with its highly skilled people engaged across a range of professional, specialist and administrative roles. To maintain the high employee retention rate (95.91%) and ensure we remains competitive, we actively seek opportunities to enhance our organisational culture. A range of initiatives, policies and processes are in place, including:
- learning and development programs, including leader capability programs, a graduate program, study support, and professional development and experiences
- programs that improve the effectiveness of our recruitment processes
- initiatives that improve induction processes and programs, including the establishment of learning pathways
- processes to improve performance management processes, including the implementation of an online performance management application
- flexible work arrangements and policies to help our employees balance work and family commitments
- our participation in career fairs and expos, and
- our hosting of talented finance students, where they are offered real work opportunities for a short term.
A review of QTC’s employment terms and conditions was also undertaken in 2012. This did not result in any major change to the organisation’s contractual provisions or employment benefits.
All QTC employees are employed subject to the Fair Work Act and are governed by individual employment agreements.
|Full-time equivalent staff||213|
|Permanent separation rate||7.5%|
|Average tenure||5.84 years|
QTC’s Financial Statements for the 2011-12 financial year (Download pdf, 575.55 Kb)
QTC is required to make various disclosures in its Annual Report. QTC is also required to make various disclosures on its website in lieu of inclusion in its Annual Report.
This Appendix sets out those mandatory disclosure statements that are not included elsewhere in the report or made available online via our website, www.qtc.com.au.
Public Sector Ethics Act
QTC provides the following information pursuant to obligations under section 23 of the Public Sector Ethics Act 1994 (Qld) to report on action taken to comply with certain sections of the Act.
QTC employees are required to comply with QTC’s Code of Conduct for employees, which aligns with the ethics principles and values in the Public Sector Ethics Act 1994, as well as the Code of Ethics and Code of Conduct established by the Australian Financial Markets Association, of which QTC is a member. Both codes are available to employees via QTC’s intranet. Copies of these codes can be inspected by contacting QTC’s People and Performance Group (see Appendix D for contact details). Appropriate education and training about the Code of Conduct has been provided to QTC staff.
QTC’s corporate governance policies and practices ensure that QTC:
- acts ethically, within appropriate law, policy and convention, and
- addresses the systems and processes necessary for the proper direction and management of its business and affairs.
QTC is committed to:
- observing high standards of integrity and fair-dealing in the conduct of its business, and
- acting with due care, diligence and skill.
QTC’s Compliance Policy requires that QTC and all employees comply with the letter and the spirit of all relevant laws and regulations, industry standards, and relevant government policies, as well as QTC’s own policies and procedures.
Remuneration: Board and Committee
For the year ending 30 June 2012, total remuneration payments made to the members of the Queensland Treasury Corporation Capital Markets Advisory Board was $389,043 and the total on-costs (including travel, accommodation, and hiring of motor vehicles for the members) was $39,604.
No payments in relation to remuneration or on-costs (including travel, accommodation, and hiring of motor vehicles for the members) were made to members of the Long Term Asset Advisory Board in the year ending 30 June 2012.
Australian Government Guarantee (AGG): Also known as the Commonwealth Government Guarantee. The Global Financial Crisis had an adverse effect on the state government bond market and threatened the capacity of state governments to deliver critical infrastructure projects. In response, on 25 March 2009, the Australian Government announced that it would provide a time limited, voluntary guarantee over Australian state and territory government borrowing, available for both existing and new issuances of securities over a range of maturities. On 16 June 2009, the Queensland Government announced it would take up the Australian Government’s offer of the guarantee on all existing AUD denominated benchmark bond lines (global and domestic) issued by QTC with a maturity date of between 12 months and 180 months (1-15 years). On 18 September 2009, the Reserve Bank of Australia (RBA) approved QTC’s application for the Australian Government Guarantee to be applied to selected AUD Domestic Benchmark bonds. On 11 December 2009, the RBA approved QTC’s application for the Australian Government Guarantee to be applied to selected AUD Global Benchmark bonds. The AGG was withdrawn for new borrowings after 31 December 2010.
Basis point: One hundredth of one per cent (0.01%).
Bond: A financial instrument whereby the borrower agrees to pay the investor a rate of interest for a fixed period of time. A typical bond will involve regular interest payments and a return of principal at maturity.
Commonwealth Government Guarantee (CGG): See Australian Government Guarantee above.
CP (commercial paper): A short term money market instrument issued at a discount with the full face value repaid at maturity. CP can be issued in various currencies with a term to maturity of less than one year.
Credit rating: Measures a borrower’s creditworthiness and provides an international framework for comparing the credit quality of issuers and rated debt securities. Rating agencies allocate three kinds of ratings: issuer credit ratings, long-term debt and short-term debt. Issuer credit ratings are among the most widely watched. They measure the creditworthiness of the borrower including its capacity and willingness to meet financial obligations. QTC has a b rating from two rating agencies—Standard & Poor’s, and Moody’s.
Distribution group: A group of financial intermediaries who market and make prices in QTC’s debt instruments.
Global financial crisis: The global financial crisis refers to a series of events following the rapid increases in default rates on US sub-prime mortgages over 2007-08. Funding and liquidity problems in the world’s major financial centres morphed into concerns about the solvency of many financial institutions over the first half of 2008-09, peaking in September 2008. The highly coordinated and substantial response to the crisis from fiscal and monetary policy makers around the world led to the stabilisation of markets and created the foundation for the global economic recovery that began in March 2009.
GOC: Government-owned Corporation.
Issue price: The price at which a new security is issued in the primary market.
Liquid: Markets or instruments are described as being liquid, and having depth, if there are enough buyers and sellers to absorb sudden shifts in supply and demand without price distortions.
Market value: The price at which an instrument can be purchased or sold in the current market.
MTN (Medium-Term Note): A financial debt instrument that can be structured to meet an investor’s requirements in regards to interest rate basis, currency and maturity. MTNs usually have maturities between 9 months and 30 years.
QTC: Queensland Treasury Corporation.
RBA: Reserve Bank of Australia.
T-Note (Treasury Note): A short-term money market instrument issued at a discount with the full face value repaid at maturity. T-Notes are issued in Australian dollars with a term to maturity of less than 1 year.
Queensland Treasury Corporation
Level 6, 123 Albert Street
Brisbane Queensland Australia
GPO Box 1096
Telephone: +61 7 3842 4600
Facsimile: +61 7 3221 4122
Queensland Treasury Corporation’s annual reports (ISSN 1837-1256) are available on QTC’s website at www.qtc.com.au/qtc/public/annual-reports. If you would like a copy of the report posted to you, please call QTC’s Communication and Marketing Group on +61 7 3842 4880.
If you would like to comment on our Annual Report, please complete the online enquiry form located on our website.
QTC is committed to providing accessible services to Queensland residents from culturally and linguistically diverse backgrounds. If you have difficulty understanding this Annual Report, please contact QTC’s Communication and Marketing Group on +61 7 3842 4880 and we will arrange for an interpreter to effectively communicate the report to you.
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The compliance checklist outlines the governance, performance, reporting and other specific requirements for annual reports in accordance with the ‘Annual report requirements for Queensland Government agencies: Requirements for the 2011-2012 reporting period’.
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Availability of annual reports
QTC’s annual and half-yearly reports (ISSN 1837-1256) are available on QTC’s website for the past five financial years, earlier years are available by request. Printed copies can also be provided; please contact us for further information.
The materials presented on this site are provided by the Queensland Treasury Corporation for information purposes only. Users should note that the electronic versions of the Annual Report on this site are not recognised as the official or authorised version. The official copy of the Annual Report, as tabled in the Legislative Assembly of Queensland, can be accessed from the Queensland Parliament tabled papers website database.