QTC is structured to reflect our overarching value-delivering strategy of customer loyalty, recognising that we achieve our corporate goals through the efforts of our teams. This diagram depicts our organisational structure, showing how all teams work together to deliver value to our customers.

Our teams work in an integrated and collaborative way to implement the three core processes of the customer loyalty operating model—developing and maintaining relationships, solution design and development, and the delivery of tailored solutions. The diagram demonstrates that, through these processes and supporting teams, our customer-focused teams work directly with our customers to assist them in maximising outcomes and appropriately managing risks for their organisations and Queensland.